Guaranteed SEO Services Refund Policy
We believe in providing our clients with Guaranteed SEO Services. Many SEO companies do not offer guaranteed services and claim that they have no control over Google, (which is true, SEO companies do not) but the reality is why would you hire a company to provide services for thousands of dollars with no guarantee at all? What if that SEO Company takes your money and does not provide you with any results, and you end up losing your marketing budget?
We are a performance driven company that delivers guaranteed results, or we refund your money. We feel that if we were customers about to hire an SEO Company, we would want some kind of insurance policy before handing over thousands of dollars to someone promising you the world.
The Primary Period is a six month trial starting with the live launch of the website on the Internet (if the website is designed by Lightware Media) or, when the site is launched by the clients web designer and turned over to our team for optimization.
a) If guaranteed SEO rankings (as per agreed contract) are not accomplished within the primary period, the client has the option to request a refund on all monthly fees paid, after the completion of the primary period.
100% Money Back Guarantee, if contract expectations are not met.
b) Alternatively, a request may be made for Lightware Media to continue the search engine optimization work with no refund. If opted out from repayment, billing will stop immediately and, as a courtesy to the client Lightware Media will provide an additional 3 (three) months of guaranteed SEO services even after the guaranteed results are achieved.
We have found the following client benefits and enhancements to be the most practical terms for our clients to receive the maximum benefit from our programs. These guidelines are designed to ensure best practices, to protect the integrity of our services, and preserve the value of our services for the client.
Contract may be cancelled at anytime. If cancellation occurs during the primary period a refund will not be granted. While future fees will be discontinued or possibly discounted in your favor, prorated refunds will not be given.
Setup fees cover specific costs. These fees go towards the initial website analysis, engineering search engine placement, providing professional advice, onsite and offsite optimization, content development, press releases writing and distribution, and more. Contract setup fees are different than monthly fees and are non-refundable. Please understand that ultimately, we want to earn your business and maintain our relationship. We know that’s not possible if we don’t deliver high quality results.
SEO elements require precise optimization. It is our responsibility to ensure all variables meet specific standards. If any changes to content, alt tags, images, keywords, design layout, structure, meta tags, and/or any website copy or elements including menus on the website are made by the client or client’s agent (such as a web designer) without agreement by Lightware Media, no refund will be granted. Following these guidelines allows us to ensure that all techniques are kept consistent with proper current internet marketing standards.
Relationship compliance with best practices. It is our responsibility to stay current on industry trends and provide appropriate feedback on best practices for your website. If our advice and “white hat” best practice recommendations or change suggestions are refused or denied compliance by the client, a refund will be denied. This includes but is not limited to: changing web content, coding, website navigation, page structure, keyword density, and external linking we do not recommend.
Lightware Media must be the exclusive search engine optimization provider. If another or alternative SEO company is hired and/or the client performs their own search engine optimization while in the primary period no refund will be granted.
Positive reputation and inclusion in the search results. Search engine placement depends on our ability to improve the website’s relationship with the search engines. Any domains that are de-indexed, become de-indexed, are blacklisted or become blacklisted due to client’s actions will not be granted a refund.
Website accessibility and availability. We strive to deliver valuable results, and can only do so with full access to the client website. A refund will not be approved if our team is denied access to the website we were hired to service, or if the site is offline and/or not available for public viewing on the Internet.
Open for business services. We understand the value of staying in business, and having a great website to represent you. If a client goes out of business, changes the initially approved website URL and/or approved primary keyword list a refund will not be granted.
Deliver-ability of Services. We require our team to deliver the agreed to services in the most efficient and professional ways possible. A refund will not be applicable if the client limits our team from performing service obligations in any way, or if client chooses to customize the scope of work pre-defined in the SEO packages.